6 Social Media Metrics for Businesses to Track

January 17th, 2014 by Steven

You need to develop a presence on social media to help you grow your small business and form that all important relationship with your customers. How do you know if you are doing it right? Or if it is even working? What are the social media metrics you should be watching to ensure your company is headed down the right path? Is there any way to find out?

There sure is.

The truth is tracking social media doesn’t have to be any more difficult than tracking your other marketing campaigns, you just have to know what to look for. If you are just getting started, below are six metrics worth watching to help you determine how social media thing is working for your business.

business advice, Business Secrets, information technology, lead generation, Marketing, prospecting, Strategy, Technology

Four Factors That Distinguish Services Marketing

January 15th, 2014 by Steven

It’s been called “selling the invisible”—delivering intangible services as a core “product” offering.

Law firms, management consultants, IT services and telecom providers, architectural groups, healthcare and educational organizations, financial and insurance institutions, and a multitude of business-to-consumer operations profit from performing and delivering people-based services.

But invisibility, or intangibility, is just one factor that distinguishes services marketing from product marketing. Along with inseparability, variability, and perishability, these four characteristics affect the way clients behave during the buying process and the way organizations must interact with them.

business advice, Business Secrets, entrepreneurship, Marketing, prospecting, Strategy, value proposition

Five Business Mistakes to Avoid

January 12th, 2014 by Steven

1. Ignore your customers. If you neglect your customers, someone else will be happy to take them. Remember, 68% of customers leave due to perceived


indifference, they think you don’t care!

Instead of focusing all your efforts chasing new ones, cut yourself a great deal because it is 6 times more expensive to get a new customer than it is to keep an existing one. By the way, have you graded your customers A – D? Focus on A & B, convert C’s, and let the D’s go!

business advice, Coach, Strategy

7 Ways to Pull More Inquiries from Your Advertising

January 12th, 2014 by Steven

The words you use in your marketing will make or break the success you see. Copywriting is really “salesmanship in print” and here are some basic techniques to make your marketing and sales materials do what they are supposed to which is to sell more products and services.


  1. Have your offer in the headline or near the top of your advertisement. Possibly have a box that highlights areas of importance with the offer near the top or on the right hand side after your initial 3 paragraphs. This will weed out tire kickers immediately as they realize it is not free, they have to pay for it. Do that and many people are ready to read it all but are interested (possibly) in what your offer is.

Business, business advice, Business Secrets, Coach, lead generation, Marketing, prospecting, Strategy, value proposition

How to Create Powerful Systems

January 8th, 2014 by Steven

Business fall prey to a very common misconception in regards to systemization: the idea that a system is just a document that tells people how to do things, and in what order to do them.

It is a great first step to understand the need for systems in a business, but what most people forget is that they already have systems in place. What they mean when they say they need systems is, “I need to create documents for my systems.” At BCSG, we call those documents action plans. Some call them procedures or processes. But an action plan and a system are really two different concepts.

Business, business advice, Business Secrets, Coach, entrepreneurship, information technology, Strategy, Systems, value proposition

Ways to Grow Your Business

December 30th, 2013 by Steven

Here are some instant ways for you to bring in more customers and grow your business.

The following are 30 questions that will immediately pinpoint where your business is doing well – and where you can take action that will produce rapid results.

These are the questions that may help your business, if you are willing to spend a few minutes giving them serious thought – the results can be quite profound.

You should be aware that each question you answer ‘no’ to probably means that you are losing out on untapped profits. But the purpose of this process is not to have you feel bad – it’s to motivate you to make marketing a top priority. Have fun!

business advice, Business Secrets, Coach, entrepreneurship, Marketing, motivational, Referrals, Strategy, value proposition

10 Ways to Keep Your Customers for Life

December 23rd, 2013 by Steven

Keeping customers happy is the smartest way to grow your business. But in this age of customer dissatisfaction, it is not always easy. He consistently promised more than he could deliver. Many customers, infuriated with his poor service, stopped buying. It is my friend’s arduous job to get those customers back and to keep them.

Whether your employees are good sales reps, like my friend, or poor ones, like his predecessor, retaining profitable customers is often your company’s number one challenge. And a challenge it is: Customers are setting their standards for service higher and higher. Customers want to be wooed and wowed at every turn.

business advice, Business Secrets, Coach, entrepreneurship, Marketing, Strategy, value proposition

10 Tips for Successful Public Speaking

December 16th, 2013 by Steven

Feeling some nervousness before giving a speech is natural and even beneficial. But too much nervousness can be detrimental. Here are some proven tips on how to control your butterflies and give better presentations:

• Know your material. Pick a topic you are interested in. Know more about it than you include in your speech. Use personal stories and conversational language, that way you won’t easily forget what to say.

• Practice. Practice. Practice! Rehearse out loud with all equipment you plan on using. Revise as necessary.

Business, Business Secrets, Coach, entrepreneurship, motivational, Public Speaking

Get the Message

December 9th, 2013 by Steven

The business that delivers the most persuasive and potent messages will likely win the customer’s business.Getting the message?

In your business, the messages you deliver will determine your success. The good news is that you don’t need to spend millions of dollars, and it’s not winner take all. Just a small percentage of people need to respond to your messages to attract all the business you can handle.

But you still have to communicate the right messages!

What are the key elements of a message that will get your prospective clients to respond?


Here are 10 important ones:

copywriting, Marketing, Strategy

How does the Help desk really Help?

December 2nd, 2013 by Steven

Have you ever had a situation where you were about to pull your hair out?  I can relate but I can’t afford to pull out any hair as mine is thin already.

I can a situation that a colleague related to me a number of years ago. Let me share the story with you.

He was working for a company doing technical phone support. As I recall, a personal computer user called in to get direction as to how to install the new software he received in the mail. The software was on a compact disk (CD). He proceeded to ask my colleague how he was supposed install the software since he could not find where to insert the CD.

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